AI Call Analytics for Zoom Phone Cloud Telephony Integration
Make every Zoom Phone call an opportunity for business intelligence with AI-generated call transcriptions, automated summaries, sentiment analysis, and insights about the conversation. Help your teams deliver better customer experiences, improve agent performance, and make data-driven decisions.
Is This What Your Team Is Facing?
There are insights in every customer conversation, but manually listening to calls is a slow and inefficient process.
Manual Call Reviews Slow Down Operations
Supervisors are busy listening to recordings for hours instead of coaching agents and raising the level of service.
Limited Visibility into Customer Sentiment
The feeling and the intent of the customer or their satisfaction of the call can not be identified in the conventional call report.
Difficult Agent Performance Evaluation
Traditional call data didn’t give me insight into how clearly agents were communicating or the quality of their conversations with customers.
Compliance Monitoring Requires Manual Effort
Manually filtering every conversation increases the operational workload and compliance risks.
Valuable Customer Insights Are Missed
Chronic issues, user recommendations or opportunities for commercial applications are often hidden away in discussions.
Standard Reports Don't Tell the Complete Story
Conventional reports analyze call reports and not conversation analytics.
How Zoom Phone Call Analytics Works with Verbix
Intelligent Analytics in 4 Simple Steps
Connect Your Zoom Phone Platform
Securely connect your Zoom Phone system with Verbix by leveraging the power of verified integrations and call recordings.
AI Transcribes Every Conversation
Automatically generate:
AI Generates Conversation Insights
Every conversation is analyzed to identify:
Access AI-Powered Analytics
Monitor customer interactions, conversation quality, and business outcomes with an analytics dashboard based on a single source of truth.
AI-Powered Zoom Phone Analytics Dashboard
Get full visibility into interactions with every customer.
Analyze Every Zoom Phone Customer Conversation
Monitor your entire internal, outbound, support, and collaborative communications in a single dashboard.
Customer Support
Identify recurring problems and improve the customer experience.
Sales Calls
Understand Customer Intent, Objections and what Drives Purchases.
Internal Helpdesk
Hear the employee help desk tickets to discover pain points and boost morale.
Finance & Billing
Audit billing transactions for improved consistency and customer experience.
Technical Support
Review the support requests for common problems to escalate them.
Agent-to-Agent Collaboration
Develop an understanding of your own internal communications to enhance bonding and knowledge sharing within your teams.
Powerful AI Capabilities
Verbix combines several powerful language models to generate reliable call profiles.
AI Call Transcription
Make Every Zoom Phone Call a Fully Searchable Transcript, Automatically.
AI Call Summaries
Summarize key discussions and recommended next steps, keep it short.
Customer Sentiment Analysis
Monitor the mood and satisfaction of your customers in every touchpoint.
Conversation Search
Locate the conversations you need quickly by using filters like keywords, summaries, agents, and customer information.
Agent Performance Insights
Measure communication quality and reveal coaching opportunities.
AI Playbooks
Automatically identify important business events and conversation outcomes.
CRM Integrations
Integrate AI-powered insights into your CRM and customer engagement platforms.
API Integration
Utilize Verbix AI in your business operations – Integrate your application with our service via a secure API.
Custom Monitoring
Customize the AI surveillance rule to the needs of the company and the laws that apply.
Flexible Enterprise-Grade Deployment
Select the service deployment model that is most suitable for your infrastructure and security needs.
Shared Cloud
Rapid provisioning in a secure cloud environment.
- Small Businesses
- Growing Teams
- Rapid Implementation
Private Cloud
Single-tenant cloud deployment for organizations with rigorous security and compliance needs.
- Mid-Sized Organizations
- Healthcare
- Financial Services
Self-Hosted
Deploy it on your own infrastructure and have full control over your data.
- Enterprise Organizations
- Government
- Highly Regulated Industries
Start Small. Scale When Ready.
Deploy and scale AI-powered conversation intelligence as your business grows with ease.
Connect Zoom Phone
Securely integrate with your telephony environment.
Enable Call Recording
Your conversations are now automatically synced.
AI Processes Conversations
Use AI to transcribe and analyze sentiment.
Access Insights Instantly
View call analytics right from your dashboard.
For CIO & IT Teams
Verbix has been designed to satisfy the needs of enterprise IT security and compliance.
- Secure API Integration
- Enterprise Authentication
- Role-Based Access Control
- End-to-End Encryption
- Scalable Architecture
- Flexible Deployment Options
Real Results, Real Impact
Benefits typically realized by organizations that employ AI call analytics include:
70%
Faster
QA Reviews
90%
Reduced
Manual Monitoring
35%
Increased
Agent Productivity
25%
Improved
Customer Satisfaction
60%
Faster
Issue Resolution
100%
Searchable
Call Archive
Customer Success Stories
Proven around the world in customer service.
See why businesses are improving quality control, customer satisfaction, and operational efficiency with Verbix AI.
Frequently Asked Questions
Yes. With Verbix, Zoom Phone customers can leverage the power of AI to transcribe and apply conversation intelligence on their recorded calls.
Yes. In an effort to reduce manual work and to accelerate the process of follow-ups, we are summarizing each recorded conversation automatically.
Yes. Identification of positive, neutral and negative customer sentiment by AI to drive service quality improvements.
Yes. Search conversations for keywords, AI‑based summaries, agents, customers, and call metadata.
Yes Verbix is available in shared cloud, private cloud and on-premise deployment options to meet enterprise security and compliance requirements.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
