How AI Call Analytics Works for
Insolvency Agencies
Automatically capture debtor details, affordability information, legal disclosures, and compliance evidence from every call, helping you resolve more cases, reduce court escalations, and stay fully FCA-compliant.
Easy Setup
FCA & Legal Compliance
Evaluates calls against Insolvency Act and FCA requirements.
Debtor verification
Extracts case IDs, dates of birth, addresses, and verifies identities.
Affordability Capture
Automatically records income, expenses, and repayment capacity.
Resolution Decisions
Identifies agreed plans, IVA/CVA interest, and potential escalation in real time.
Compliance Categories
Every call is assessed against insolvency and FCA touchpoints, with scores showing how thoroughly agents meet legal requirements.
| Category | Score | Status |
|---|---|---|
| Initial Disclaimer | 40 / 40 | Good (100%) |
| Debtor Verification (ID/DOB) | 20 / 25 | Partial (80%) |
| FCA Affordability Check | 35 / 40 | Partial (88%) |
| IVA/CVA Options Disclosure | 25 / 30 | Good (83%) |
| Enforcement Options Explained | 15 / 25 | Attention (60%) |
| Signposting to Debt Advice | 5 / 15 | Low (33%) |
Sample Call Summary
Actionable Insights :
- Instant categorized summaries
- Searchable call highlights
- Reduced wrap-up time
Coaching Notes
Focus on better probing for income changes and following up on evidence uploads. Remind agents to guide customers to free debt advice charities.
Supervisor Actions
Automatically assign follow-up tasks, attach relevant audio snippets to cases, and build targeted coaching playlists for your team.
Quality Score & Agent Performance
Quality Score
Agent Metrics
Automation
Auto-snippet highlighting, CRM field mapping and real-time alerts for high-risk calls.
KPI Improvements
Client Testimonial
"Verbix.ai has transformed how we handle recovery calls. We can verify debtors faster, reduce errors in affordability assessments, and spend less time on admin and more time resolving cases. Compliance reporting is effortless, with the platform providing exactly what regulators need."
— Mr. Mohammed , Manager, The Insolvency Practitioners, London