AI Call Analytics for GoAutoDial Integration
GoAutoDial Contact Center Conversation Intelligence Powered by AIMake every GoAutoDial call a business insight with a suite of intelligent features including transcriptions, call summaries, sentiment analysis, quality assurance (QA), compliance monitoring and agent performance reports.
Is This What Your Team Is Facing?
Common Difficulties in GoAutoDial Contact Center
Manual Call Reviews Take Too Much Time
The supervisors listen to calls for hours to be folded, rather than coaching, managing, and motivating the customer service agents.
Customer Sentiment Is Difficult to Track
The call recordings alone do not reveal if the customers were happy, angry, or had any intent.
Agents Spend Time Writing Call Notes
Manually taking notes distracts agents from conversations and adds more paperwork to their workload.
Quality Assurance Is Limited
Sampling is subject to a QA review, which could potentially allow for quality and compliance issues on a handful of calls to be missed.
Sales Opportunities Stay Hidden
Reasons to buy, objections, references to competitors, and needs are just a few of the things that can be buried deep in recorded calls.
Traditional Reports Lack Conversation Intelligence
Although GoAutoDial call activity information will give you great insights to your daily operations, AI analysis could also reveal surprises about what truly occurs in every call.
How GoAutoDial Call Analytics Works with Verbix
Analytics powered by AI in five easy steps.
Connect Your GoAutoDial Environment
Verbix integrates with your system GoAutoDial call flow and recording, to safely capture call recordings and metadata.
Automatically Capture Call Data
After a call ends, call recordings, lead information, agent information, campaign, call direction, timestamp, and duration are automatically synchronized without any manual exports.
AI Transcribes Every Conversation
Verbix converts recorded conversations into searchable transcripts with:
AI Analyzes Every Call
The AI engine detects sentiment, intent, critical topics, keywords, objections, decisions, agent performance, and compliance.
Sync Insights Back to GoAutoDial
Summaries and conversational insights generated by AI are directly associated to the related Lead, Contact, Call record, or Task, reducing manual note-taking.
AI-Powered GoAutoDial Call Analytics Dashboard
Complete Visibility into Every Conversation
Analyze Every GoAutoDial Customer Conversation
Monitor all your internal, outbound, help and partner channels in one place.
Sales Calls
Detect and listen for buying signals, objections, pricing discussions, competitor mentions, and conversion chances.
Lead Qualification
Uncover qualified leads, customer needs, buying signals and lead intent on autopilot.
Customer Support
Awareness of customer concerns, satisfaction with the quality of the resolution, and recurrent service issues.
Appointment Setting
Keep track of customer interest, objections, intention to book an appointment, and percentage of booking success.
Collections & Payment Calls
Monitor payment calls, customer challenges, agent effectiveness and compliance.
Customer Retention
Detecting frustration, intent to cancel, churn signals, and opportunities to enhance retention.
Powerful AI Capabilities
Verbix combines various large language models to build dependable call profiles.
AI Call Transcription
Convert all GoAutoDial calls to text with timestamps and speaker labels, 100% accurate & searchable.
AI Call Summaries
Automatically produce a relevant and concise summary, key points discussed, action items and suggested next steps and auto-attach to the call activity.
Customer Sentiment Analysis
See when your customers are happy, indifferent, annoyed or angry in real-time during the conversation.
Customer Intent Detection
Figure out what customers need, why they are calling, and what they will do most.
Keyword & Topic Detection
Track products, services, competitors, complaints, prices, objections, and even your own custom keywords.
Automated Quality Assurance
Assess calls based on established QA scorecards and notify supervisors of calls requiring special attention.
Agent Performance Analytics
Measure:
Compliance Monitoring
Identify non-disclosures, deviations from the script, prohibited language, and any other potential compliance risk.
AI Conversation Search
Search thousands of conversations using Keywords, Agents, Campaign, Topic, Sentiment, Intent or AI Summaries.
Multi-Language Analytics
Evaluate talks in various languages and dialects.
CRM & API Integrations
Integrate the AI call intelligence with your CRM, help desk, business applications, APIs and webhooks.
Flexible, Enterprise-Grade Deployment
Verbix can be installed on your own servers and behind your firewall.
Cloud Deployment
Rapid application deployment, scalable environment, and minimal IT management.
- Growing businesses
- Remote Workforces
- Multi-site Organizations
Private Cloud
The private cloud offers dedicated infrastructure for organizations that need to have higher levels of security, privacy and compliance.
- Healthcare
- Financial services
- Enterprise businesses
On-Premise Deployment
Store recordings, transcripts, and your AI analytics on your own infrastructure for the ultimate control.
- Government
- Defense
- Large companies
- Industry regulations
Start Small. Scale When Ready.
Make your GoAutoDial calls actionable with AI call analytics. Connect your GoAutoDial platform, track all calls, and scale your call center analytics as your business grows.
Connect Your GoAutoDial System
Simply connect your GoAutoDial and start monitoring your calls and collecting conversation data for AI-driveninsights.
Review AI Call Insights
Get AI-generated call summaries, including sentiment analysis, keyword spotting and speaker recognition, as well as actionable insights from conversations.
Monitor Agent Performance
Track the quality of your agents with quality scores, talk to listen ratios, script compliance, monitoring compliance and customer sentiment scoring.
Automate CRM Integration
Call transcripts and summaries, enriched with AI insights, are synced with Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics and other CRMs.
Optimize Every Customer Conversation
Use AI analytics to drive sales, customer service, agent coaching, compliance, and call center performance.
For GoAutoDial Partners
Augment your GoAutoDial deployments with AI-powered call analytics to help your clients increase agent productivity, sales performance, and customer experience.
- Power your GoAutoDial solutions with AI call analytics
- Drive recurring revenue with AI conversation intelligence
- Deliver completely "white-label" AI analytics offering under your own brand
- Fast deployment for all existing GoAutoDial customers
- Exclusive partner onboarding, support and sales enablement, one to one!
Real Results, Real Impact
Organizations leveraging AI-enabled call analytics can focus their enhancements on:
70%
Quality Assurance Reviews
90%
Manual Call Monitoring
35%
Agent Productivity
25%
Customer Satisfaction
60%
Issue Resolution Time
100%
Searchable Call Archive
Customer Success Stories
See how companies are revolutionizing their call centers and customer conversations with Verbix.
Frequently Asked Questions
Yes. Verbix is seamlessly integrated with GoAutoDial, allowing you to grab the call recording and metadata and run the conversation through the AI to generate call summaries and call insights.
Yes. Thanks to Verbix GoAutoDial Integration you can sync your recorded inbound and outbound calls automatically, without the need of export and upload them manually.
Yes. You can even link AI-powered summaries and insights to the respective Lead, Contact, Agent Log, Lead History and Call Records workflows.
Yes. Verbix can track buying intent, objections, pricing conversations, customer needs, competitor mentions, and other sales signals.
Yes. Monitor your listen to talk ratio, silence, interruptions, sentiment, empathy, script compliance, conversation quality, and more.
Yes. An AI-based quality of service system can analyze calls according to customized criteria and notify supervisors of calls that may necessitate their intervention.
Yes. Depending on your security and infrastructure needs, we can deliver cloud/ private cloud/on-premise deployment options.
Yes. Verbix offers multi-lingual transcription and conversation intelligence with AI for a wide variety of languages and accents.
Yes. Search and Filter Conversations by Keyword, Topic, Agent, Campaign, Sentiment, Intent, Summaries, and Several Other Call Attributes. You will never lose anything important ever again!
Verbix provides enterprise-level security and the sensitive data of customer conversations are securely processed within the platform, or in your own premises.