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Product Overview

Verbix.ai is an AI-enabled call analysis software. It transforms every call into useful information that improves customer satisfaction, compliance and performance.

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AI platform overview showing analytics dashboard and automation features

Core Features

AI-powered solutions for every aspect of call intelligence

AI Transcription

Convert and transcribe every call recording into precise, real-time text with multi-language support and speaker separation.

Keyword Analysis

Track product mentions, competitor names, or compliance terms using Ai-driven keyword recognition and identification to discover insights and opportunities.

Sentiment Analysis

Determine the tone (positive, negative or neutral) in real-time and predict CSAT for every conversation.

Agent Scoring

Quick, automated evaluation of agent performance with talk ratios, script adherence and AI scoring metrics.

Compliance

Uncover sensitive data, flag missed disclosures, and generate reports to ensure adherence to regulations and guidelines.

Coaching

Spot and identify skill gaps, deliver personalized coaching recommendations and share real call snippets.

Quality

Using AI-driven scoring automate QA, confirm consistency and track improvements over time.

Smart Notes

Generate call summaries, action points and lay out the next steps to minimize manual note -taking.

Data Extraction

Withdraw structured data like order IDs, complaint types etc. and map them into CRM or support workflows.

Client Testimonial

"With Verbix.ai, we reduced manual QA by 70% while improving CSAT scores by 15% in just three months."
Case Study: Leading BPO Contact Center

Why Verbix.ai?

The best solution for transforming conversations into business value

End-to-End Intelligence

Verbix.ai transforms raw conversations into useful and actionable insights, thus delivering the full cycle of call intelligence.

Scalable Across Industries

Verbix.ai is designed for contact centers, BFSI, healthcare, retail, SaaS, and much more; adapting to your workflows.

Faster Decisions

Entitles managers with real-time dashboards, automated reports and instant alerts.

Customer-Centric Growth

With the help of AI-driven insights, enhance CSAT, reduce churn and improve agent productivity.