AI Call Analytics for Microsoft Teams Cloud Telephony Integration
AI-Powered Conversation Intelligence for Microsoft TeamsTurn Microsoft Teams calls into actionable conversation intelligence with AI-based call transcription, automated highlights, sentiment analysis, and conversation intelligence. Empower your teams to listen to every interaction and learn from it to enhance the customer experience, and call quality.
Is This What Your Team Is Facing?
It is now possible to do this on Microsoft Teams, which hosts a fair amount of business conversations, but listening to each call for insights is no easy task.
Manual Call Reviews Take Too Much Time
Supervisors are spending more time listening to calls than coaching on those calls or ultimately improving the customer experience.
Limited Visibility into Customer Sentiment
Traditional call reports do not capture enough detail on how customers feel, how satisfied they are or how well they believe they were served.
Difficult Performance Monitoring
Basic call statistics don't tell you how well employees are engaging with customers.
Manual Compliance Monitoring
Sticking to a one-by-one review of conversations hinders continuous oversight of critical call features.
Valuable Conversation Insights Are Missed
You can lose sight of vital customer feedback, recurring problems and new opportunities buried within your recorded conversations.
Standard Reports Lack Context
Call data can tell us what happened during a call—but not what they actually talked about.
How Microsoft Teams Call Analytics Works with Verbix
Intelligent Analytics in Four Simple Steps
Connect Your Microsoft Teams Environment
Establish a secure connection with your Microsoft Teams Cloud Telephony system and Verbix using the supported integrations and call recording features.
AI Transcribes Every Conversation
Record conversations and turn your recordings into transcripts that you can search through:
AI Generates Conversation Insights
Verbix analyzes conversations to identify:
Access AI-Powered Analytics
Access conversation insights, call trends, and performance data all from a single analytics dashboard.
AI-Powered Microsoft Teams Analytics Dashboard
Gain greater visibility into every customer conversation.
Analyze Every Microsoft Teams Customer Conversation
Audit all internal, outbound, support, and collaborative channels on a single dashboard.
Customer Support
Report on common customer complaints and raise the quality of service.
Sales Calls
Get insight into the sales conversation to identify areas of improvement in conversation.
Internal Helpdesk
Monitor and analyze your internal helpdesks to you can enhance (customer) service and teamwork.
Finance & Billing
Listen to your billing calls to catch sneaky inconsistencies.
Technical Support
Detect high frequency problems and enhance support calls.
Agent-to-Agent Collaboration
Reveal how end users communicate with one another and leverage on teamwork and knowledge sharing.
Powerful AI Capabilities
Verbix integrates multiple large language models to construct reliable call profiles.
AI Call Transcription
Turn Microsoft Teams calls and meetings into accurate and searchable transcripts.
AI Call Summaries
Extract concise summaries of key discussion topics after each call.
Customer Sentiment Analysis
Track your customers mood and sentiment in real time in every interaction.
Conversation Search
Search and find past conversations right away by using keywords, summaries, agents, customers, or call details.
Agent Performance Insights
Monitor the quality of your conversations and discover where you can improve.
AI Playbooks
Detect key moments, actions, and results in conversations automatically.
CRM Integrations
Tie AI-driven conversation insights into your CRM and business applications.
API Integration
Use our APIs to integrate Verbix AI with your own applications and processes.
Custom Monitoring
Set up AI monitoring to your organization's needs with Custom Monitoring.
Flexible Enterprise-Grade Deployment
Select the deployment option that meet your organization's infrastructure and security needs.
Shared Cloud
Secure cloud infrastructure allows for rapid implementation.
- Small Businesses
- Growing Teams
- Rapid Deployment
Private Cloud
Private cloud infrastructure tailored for businesses that need more security and control.
- Mid-Sized Organizations
- Healthcare
- Financial Services
Self-Hosted
Installation on your own infrastructure means you take complete control of your conversational data.
- Enterprise Organizations
- Government
- Highly Regulated Industries
Start Small. Scale When Ready.
Quick to get started, scalable organization wide AI conversation analytics.
Connect Microsoft Teams
Integrate your telephony environment securely.
Enable Call Recording
Sync your conversations automatically.
AI Processes Conversations
Transcribe and analyze sentiment with AI.
Access Insights Instantly
Access call analytics from your dashboard.
For CIO & IT Teams
Verbix is designed to support enterprise IT and security requirements.
- Secure API Integration
- Enterprise Authentication
- Role-Based Access Control
- End-to-End Encryption
- Scalable Architecture
- Flexible Deployment Options
Real Results, Real Impact
Organizations using AI-powered call analytics commonly achieve:
70%
Faster
QA Reviews
90%
Reduced
Manual Monitoring
35%
Increased
Agent Productivity
25%
Improved
Customer Satisfaction
60%
Faster
Issue Resolution
100%
Searchable
Call Archive
Customer Success Stories
Trusted by Customer Service Teams Worldwide.
Find out why companies are enhancing quality control, customer satisfaction, and business process efficiency with Verbix AI.
Frequently Asked Questions
Yes. Verbix is available for Microsoft Teams to process supported recorded conversations with AI based transcription and conversation intelligence.
Yes. Conversations that have been recorded can be summarized automatically so that teams can get a quick understanding of what was discussed.
Yes. Conversations were analyzed by AI to recognize and enrich the customer sentiment with the customer experience.
Yes. Use keywords, AI summaries, agents, customers or transcription metadata of the calls to search conversations.
Yes. Verbix provides shared cloud, private cloud, and on-premises deployment options that meet varying security and infrastructure needs.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
