Transform Every Call Into Actionable Intelligence
Works with any phone system to turn every customer conversation into valuable insights.
AI Call Intelligence
Customers Who Trust Us
AI That Automates Call Intelligence and Delivers Results
Convert every call into actionable events through an intelligent AI-enabled platform.
Identify Agent's Sales Skills
Identify the agents cross-selling skills from conversation and provide a score accordingly
Automate Speaker Identification
Automatically separate agent voice and customer voice from call for every conversation.
Compliance Scoring
Track all the conversation against dynamic compliance set for the agency to ensure risk free conversation between agent and customer.
Quality Metrics
Identify courtesy, light/hard tone and accuracy to measure call quality consistency across team.
Intelligent Call Overview
Generate summary from conversation along with key categories, with major discussion points for manager to quickly verify conversation.
Data Extraction
Capture various key touch point data from conversation and auto post to CRM/ERP system.
Complete AI Call Intelligence
Overview
Get a real-time snapshot of overall contact center performance with AI + Human Intelligence insights.
Agent Performance
Track and improve agent productivity with intelligent coaching and performance analytics.
Keyword Analysis
Understand customer conversations and identify recurring trends automatically.
Sentiment Analysis
Measure customer emotions and interaction quality across every conversation.
Comprehensive features that drive real business results
Automated QA & Scoring
100% call coverage with AI-based evaluation of compliance, quality, tone, and effectiveness.
Verbix.ai offers customizable scoring rubrics aligned to your KPIs — no "one-size-fits-all" black box like some competitors.
Advanced Speech & Sentiment Analytics
AI detects sentiment, intent, confusion, and churn signals from every conversation.
Goes beyond just "positive/negative" — Verbix.ai uncovers investor hesitation points, healthcare empathy gaps, or sales resistance cues with domain-trained models.
Smart Summaries & Call Insights
Automatic generation of call summaries, key action points, and follow-ups.
Summaries are structured for business use cases — e.g., Sales → Next Steps, Healthcare → Compliance Notes, Finance → Investor Concerns — enabling faster CRM updates.
Reporting & Performance Dashboards
Real-time dashboards showing CSAT, conversion rates, compliance scores, and agent trends.
Verbix.ai delivers predictive insights, not just retrospective reports — showing where success ratios will improve and which agents need coaching before issues escalate.
Agent Self-Coaching Hub
Empowered agent to self-motivate on best practices and personalized feedback loops.
Coaching analytics turns every call into a coaching opportunity—empowering agents to self-improve daily, while giving managers precise tools to guide development without micromanaging.
Seamless Integrations & Security
Plug-and-play with leading CRMs, dialers, CCaaS platforms; enterprise-grade encryption.
Verbix.ai ensures The fastest deployment (weeks, not months) with compliance-first architecture — a critical differentiator in finance & healthcare.
AI Dashboard Intelligence
Key KPIs Improved with AI-Enabled Call Analytics
Measurable results that drive business growth
Agent Performance & Productivity
Customer Experience (CX)
Quality & Compliance
Revenue & Sales
How It Works – Simplified 3-Step Process
Get started in minutes, see results in days.
Connect & Onboard
Seamlessly integrate with your call recording systems — whether in private cloud, hosted, or on-premises. Securely ingest 100% of voice interactions without disrupting existing workflows.
Process & Analyze Calls
AI automatically transcribes, scores, and tags every conversation in real time or post-call. Detects sentiment, compliance, soft skills, and opportunities with accuracy beyond manual QA.
Deliver Insights & Coach
Results surface in intuitive dashboards for agents and managers. Agents get personalized feedback loops; managers get actionable coaching insights. Continuous improvement → better CX, higher sales, reduced training time.
Customer Success Stories
Discover how businesses are transforming customer conversations into measurable growth with Verbix.ai.
Convert Call to Actionable Intelligence
"Verbix.ai enables us to improve conversion rates and revenue across all of our customer's healthcare service locations."
— Daniel Rodriguez, Tecnosoluciones
Compatible with Leading Telephony Systems
Seamless integration with your existing infrastructure — cloud, on-premises, or custom PBX setup.
Open-Source Telephony Systems
Flexible, customizable PBX & SIP solutions
Commercial Telephony Systems
Enterprise-grade CCaaS & cloud platforms
Complete Visibility Into Each Call
Enhance the power of AI-driven call analytics.