AI Call Analytics for 8x8 Cloud Telephony Integration
AI-Powered Conversation Intelligence for 8x8Turn every 8x8 customer conversation into business intelligence with AI-driven call transcription, automated summaries, sentiment analysis, and conversation intelligence. Know every interaction, help your agents perform better, and provide the best customer experience with AI-enabled call analytics.
Is This What Your Team Is Facing?
8x8 provides business management of voice and customer communications, but it is challenging to analyze every conversation by hand when call volumes are high.
Manual Call Reviews Take Too Much Time
Supervisors are dedicating their time to listening to recorded calls rather than coaching agents and improving the customer experience.
Limited Customer Sentiment Visibility
Conventional call logs provide little information about customer sentiment, satisfaction, or the quality of the conversation.
Difficult Agent Performance Monitoring
Basic call metrics don't tell you how well agents are talking to customers, or what the pain points might be.
Manual Conversation Monitoring
Assessing calls one by one renders quality monitoring a labor-intensive task that is challenging to scale.
Valuable Customer Insights Are Missed
Voiced customer concerns and sales opportunities sometimes still lie buried in the tapes.
Standard Reports Lack Conversation Context
Call stats indicate action but do not reveal what was discussed between the customer and the agent.
How 8x8 Call Analytics Works with Verbix
Intelligent Analytics in 4 Simple Steps
1. Connect Your 8x8 Cloud Telephony Platform
Integrate your 8x8 environment seamlessly with Verbix using native integrations, APIs, and recording functionalities.
2. AI Transcribes Every Conversation
Automatically generate transcripts of your 8x8 recordings to make them searchable with:
3. AI Generates Conversation Insights
Verbix analyzes conversations to find out:
4. Access AI-Powered Analytics
View conversation insights, calling patterns, and performance data on a single AI analytics dashboard.
AI-Powered 8x8 Analytics Dashboard
Get a clearer view of all your customer’s touch points.
Analyze Every 8x8 Customer Conversation
Customer Support
Pinpoint common problems customers face, empathize with their concerns, and raise the bar on support.
Sales Calls
Identify customer intent, objections and opportunities in sales conversations.
Internal Helpdesk
Examine internal service contacts to enhance team work and service quality.
Finance & Billing
Monitor billing-related conversations to ensure a consistent experience for our customers.
Technical Support
Detect chronic technical problems and enhance customer support interactions and resolution quality.
Agent-to-Agent Collaboration
Comprehend the internal information flow and promote collaboration and sharing of knowledge.
Powerful AI Capabilities
AI Call Transcription
Accurately transcribe 8x8 conversation for free and make it searchable!
AI Call Summaries
Outline key discussion points and major follow-up actions in summary form.
Customer Sentiment Analysis
Recognize customer emotions and sentiment during conversations.
Conversation Search
Search your past conversations in real time with keywords, summaries, agents, customers or call details.
Agent Performance Insights
Understand communication quality and identify agent coaching opportunities.
AI Playbooks
Identify salient events and outcomes of the conversation automatically.
CRM Integrations
Integrate AI-powered conversation insights into your CRM and business applications.
API Integration
Embed Verbix AI into applications and workflows with the help of APIs.
Custom Monitoring
Set the AI supervision rules according to the business needs of your company.
Flexible Enterprise-Grade Deployment
Select a deployment model that most closely aligns with the infrastructure and security needs of your organization.
Shared Cloud
Rapid deployment on secure cloud infrastructure.
- Small Businesses
- Growing Teams
- Rapid Deployment
Private Cloud
Private cloud environment for higher security and control needed by organizations.
- Mid-Sized Organizations
- Healthcare
- Financial Services
Self-Hosted
Run it in your own infrastructure to have more control over your conversation data.
- Enterprise Organizations
- Government
- Highly Regulated Industries
Start Small. Scale When Ready.
Begin easily and scale your AI conversational analytics as your organization grows.
Connect 8x8
Integrate your 8x8 cloud telephony platform effortlessly.
Enable Call Recording
Activate call recording to allow Verbix AI to capture conversations.
AI Processes Conversations
AI transcribes, summarizes, and analyzes customer sentiment in real time.
Access Insights Instantly
View detailed performance metrics, call trends, and actionable insights immediately.
For CIO & IT Teams
Verbix is built to provide necessary enterprise IT, security, and scalability needs.
- Secure API Integration
- Enterprise Authentication
- Role-Based Access Control
- End-to-End Encryption
- Scalable Architecture
- Flexible Deployment Options
Real Results, Real Impact
Organizations reporting success with AI powered call analytics generally realize:
70%
Faster QA Reviews
90%
Reduced Manual Monitoring
35%
Increased Agent Productivity
25%
Improved Customer Satisfaction
60%
Faster Issue Resolution
100%
Searchable Call Archive
Customer Success Stories
Discover how organizations leverage Verbix AI to enhance the customer experience, conversation visibility, and operational efficiency.
Frequently Asked Questions
Yes. Verbix can be connected to 8x8 to analyze supported recorded calls using transcription and conversation intelligence powered by AI.
Yes. Recorded conversations can also be automatically summarized enabling teams to quickly get up to speed on key discussion points and next steps.
Yes. AI reviews conversations to determine customer sentiment and offer further information on customer engagements.
Yes. Search conversations by keywords, AI-generated summaries, agents, customers, or call metadata.
Yes. With AI-assisted conversation insights, managers can analyze patterns of communication, coaching moments, and areas that need work.
Yes. Deployment options for organizations with varying infrastructure and security needs include shared cloud, private cloud and on-premise hosting.