Elastix Open-Source Telephony Integration with Verbix.ai
Turn Elastix Voice Communications into AI-Powered Insights
Verbix.ai is tightly integrated into the Elastix Open-Source Telephony Platform, providing full voice interaction capture and turning that voice data into searchable transcripts, sentiment and intent analytics, compliance reports, quality of service and business intelligence. If you run contact centres, support teams, sales desks or enterprise telephony, Verbix.ai automatically, securely and at scale captures and analyses every Elastix call.
Integration Overview
With the Verbix.ai and Elastix integration, each call is immediately:
Captured & Synced
API, event hooks or secure callbacks are used to capture inbound and outbound Elastix call recording with security to Elastix call recording transcript and send them to Verbix.ai.
Transcribed with AI
Obtain high-accuracy, time-stamped transcript with speaker separation by using state-of-the-art speech-to-text call engine.
Analyzed for Insights
AI automatically derives sentiment signals, customer intent, keywords trends, compliance flags, agent metrics and high value conversations.
How It Works
Open-Source Call Capture
Elastix REST/ AMI APIs
Call recording hooks
Event listeners and webhooks
Secure HTTPS callbacks
All call recordings and metadata (caller ID, agent ID, timestamps, tags, etc.) are automatically pushed to Verbix.ai.
AI Speech-to-Text Engine
Accurate transcription
separation of speakers
Time stamped text
Handling of background noise
Support for Multiple Languages
Designed for open-source telephone systems audio streams.
AI Analytics & Insights
Sentiment & emotion scoring
Customer intent and topic extraction
Keyword and trend analysis
Compliance monitoring
Agent performance metrics
AI-generated summaries
Instant dashboards provide insights across your teams.
Key Features
Complete Automatization of Elastix Call Recording Sync
Batch or Real-Time Transcription
Sentiment & Emotion Analysis
Detection of Intents and Topics from Text
Call Summaries Generated By AI
Agent Performance Insights
Monitoring of Compliance
Encrypted and Protected Storage
Personalized Dashboards & Custom Reports
Security & Compliance
Verbix.ai provides enterprise-grade security for Elastix data:
Designed for enterprises with high privacy, security and compliance requirements.
Why Integrate Verbix.ai with Elastix?
Ideal for: Contact Centers, BPOS, Support Teams, Enterprise Telecom, SaaS Platforms and any organisation leveraging Elastix for voice.
Use Cases
Automated scoring, QA monitoring, performance evaluation.
Monitor shifts in sentiment and uncover customer intent patterns.
Ensure scripts and regulatory requirements are followed.
Analyze winning call patterns to boost conversions.
Use actionable insights to train, coach, and improve agent productivity.
Detect recurring complaints, escalation trends, and service gaps.