AI Call Analytics for OpenSIPS Integration
AI-based Conversation Intelligence for Carrier-Grade SIP RoutingTurn every call on your OpenSIPS server into business intelligence using AI transcription, sentiment analysis, automated call summaries, compliance monitoring and enriched conversation analytics.
Is This What Your Team Is Facing?
Usual problems faced while maintaining voice infrastructure based on OpenSIPS
Limited Visibility Beyond SIP Logs
Call records have technical details but don’t show how the customer felt, what they were going to do, or how good the conversation was.
Time-Consuming Manual QA
Listening to recorded calls manually slows down the quality assurance and coaching process.
Compliance Risks
Monitoring thousands of customer contacts manually increases the chances of missed compliance violations.
Difficult Agent Performance Evaluation
Without AI analytics, identifying coaching moments and performance trends is difficult.
Hidden Customer Experience Issues
Constant complaints, objections, breakdowns in service and the like cannot be identified by listening to call recordings.
Lack of Business Intelligence
Conventional call detail records are not a source of insight that enables improving customer satisfaction or business efficiency.
How OpenSIPS Call Analytics Works with Verbix
AI-Based Analytics in 4 Easy Steps
Connect Your OpenSIPS Environment
Verbix securely integrates with OpenSIPS through the use of SIP rec solutions, APIs, media servers or secure capture of call recordings, providing the option to leverage AI when analyzing customer conversations.
AI Transcribes Every Conversation
Every inbound and outbound conversation is transcribed automatically:
AI Extracts Business Insights
Automatically scan every chat for:
Interactive Analytics Dashboard
Stay on top of customer sentiment, call trends, agent performance, QA results, compliance results and operational insights with powerful dashboards.
AI-Powered OpenSIPS Call Analytics Dashboard
Full transparency for all customer Interaction
Analyze Every OpenSIPS Customer Conversation
Audit all internal, outbound, support and collaborative channels in one dashboard.
Customer Support
Improve the customer experience by monitoring recurring problems, complaints, and service quality trends.
Sales Calls
Identify buyer signals, pricing discussions, competitor mentions and the lost business.
Technical Support
Anticipate tech issues and boost first call resolution.
Billing & Collections
Monitor billing calls and make sure they sound professional and are compliant.
Emergency & Critical Services
Prioritize urgent exchanges and detect paths of escalation with AI insights.
Internal Team Communication
Analyze internal conversations for stronger teamwork and improved efficiency.
Powerful AI Capabilities
AI Call Transcription
Turn OpenSIPS dialogues into end to end transcripts with high accuracy that can be classified as searchable with the speakers identified.
AI Call Summaries
Receive brief summaries after every customer interaction, hands-free.
Customer Sentiment Analysis
Monitor consumer sentiment information in real-time conversations to identify happy and unhappy customers.
Keyword & Topic Detection
Extract topics, keywords, products, competitors, pricing discussions, complaints, and keywords defined by the user.
Compliance Monitoring
Determine script conformance, necessary disclosures, prohibited language, and errors of the regulation.
Agent Performance Analytics
Monitor Empathy, Responsiveness, and the quality of the dialogue.
Multi-Language Support
Support for multi-language analysis and reporting including regional dialects.
AI Conversation Search
Search calls right away for any keywords, AI-generated summaries, speakers, topics, emotional mood, and more of the metadata.
CRM & API Integrations
Get your AI insights automatically into your CRM and business applications.
Flexible, Enterprise-Grade Deployment
Install Verbix on your premises to meet your specific infrastructure and security requirements.
Cloud Deployment
Rapid app delivery, auto updates, and elastic cloud infrastructure.
- Growing businesses
- Remote Workforces
- Organizations with Multiple Locations
Private Cloud
Private cloud environment for enhanced security, compliance, and performance.
- Healthcare
- Financial services
- Enterprise businesses
On-Premise Deployment
Host the app on your own infrastructure and get full control of customer data.
- Government
- Defense
- Large companies
- Industry regulations
Start Small. Scale When Ready.
You don't need a massive-scale rollout to take advantage of AI-powered call intelligence. Integrate with your OpenSIPS infrastructure, watch calls, and expand at your pace.
Connect Your OpenSIPS Server
OpenSIPS SIP server seamlessly integrated to capture and process call recordings with AI on-premise.
Review AI Insights
Get a high-level overview of your call with AI, sentiment analytics, key topics detection, speaker recognition, and conversation insights.
Evaluate Agent Performance
Monitor agent performance with your quality assurance scoring, talk-to-listen ratios, compliance tracking and customer sentiment.
Automate CRM Integration
Sync calls transcripts, summaries, and AI insights with Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics and other CRM platforms.
Continuous AI Conversation Analysis
Improve sales, customer service, compliance, and agent training with actionable AI analytics on every customer interaction.
For OpenSIPS Partners
Boost your OpenSIPS deployments with an affair.lst-ai-infused call analytics that enables your customers to improve customer experiences, optimize operations, and monetize new streams of recurring revenue
- Enable AI-based call analytics for your OpenSIPS solutions
- Monetize AI conversation intelligence for subscription-based revenue model.
- Establish your own brand for a complete white-label product in AI analytics solutions.
- Speedy time to market with vast number of users using OpenSIPS en masse
- Dedicated partner onboarding support and enablement
Real Results, Real Impact
Clinical offices using Verbix AI Call Analytics can expect:
70%
Faster
QA Review Time
90%
Reduction
Manual Call Monitoring
35%
Improvement
Agent Productivity
25%
Increase
Customer Satisfaction
60%
Faster
Issue Resolution Time
100%
Coverage
Searchable Call Archive
Customer Success Stories
Under the Modern Contact Centers. See how companies improve customer experience, agent productivity and operational efficiency with Verbix AI.
Frequently Asked Questions
Yes Verbix is available-in OpenSIPS based solutions with sip recorders, media servers, APIS, secure call recording ingestion, private solutions for AI driven conversation analytics.
Yes Depending on your deployment model, the Verbix platform can provide near real-time or post-call AI analytics.
Yes. Verbix offers the flexibility of bringing your solution to the cloud, private cloud or 100% on premise to meet your enterprise security and compliance requirements.
Yes. Descriptions of products and services are subject to change at any time Verbix offers multilingual transcription and AI analytics in a wide range of languages and regional dialects.
Absolutely. Every conversation is made searchable with keywords, AI summaries, speakers, sentiment, intent and metadata.
Yes. With Verbix you can secure your data with portability, security at rest and in flight, and multi-layered role based access.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
