AI Call Analytics for VICIdial Integration
AI-Powered Conversation Intelligence for VICIdial Contact CentersExtract your Business Intelligence on every VICIdial call with Verbix AI, providing call transcriptions, sentiment analysis, automated call summaries, compliance monitoring and agent performance from Verbix AI.
Is This What Your Team Is Facing?
Common Challenges in VICIdial Contact Centers
Manual Call Reviews Take Too Much Time
Supervisors are spending their time spinning their wheels SOCring instead of coaching and improving performance.
Limited Visibility into Customer Sentiment
Call recordings and the usual plug-and-play reports are poor proxies for how customers really feel on calls.
Difficult Quality Assurance
Incidentally, manually quality-assuring a tiny sample of calls also influences quality fluctuations.
Agent Performance Is Hard to Measure
Traditional reports provide statistics about calls but do not indicate the quality of the conversations.
Compliance Risks Go Undetected
Key Disclosures, Scripts, and Compliance Instructions may be overlooked during manual reviews.
Valuable Customer Insights Stay Hidden
Customers objections, complaints, signals to buy and recurring problems are locked up inside thousands like recordings.
How VICIdial Call Analytics Works with Verbix
AI-Powered Analytics in Four Simple Steps
1. Connect Your VICIdial System
Link your VICIdial system with Verbix using call recordings, APIs, secure file transfer, or your telephony infrastructure.
2. AI Transcribes Every Conversation
Every inbound and outbound call can be automatically:
3. AI Analyzes Every Call
Verbix AI automatically identifies:
4. Monitor Everything from One Dashboard
Access AI-driven dashboards on agent performance, call quality, customer sentiment, compliance, sales conversations and customer experience.
AI-Powered VICIdial Call Analytics Dashboard
Complete Visibility into Every Customer Conversation
Analyze Every VICIdial Customer Conversation
Audit all internal, outbound, support, and collaborative channels on a single dashboard.
Customer Support
Evaluate customer inquiries, quality of resolutions, satisfaction, and repeat services problems.
Sales Calls
Detect buying intent, objections, competitor mentions, price talks, and lost conversion opportunities.
Lead Qualification
Easily extract qualified prospects, buying signals, and lead intent from conversations.
Collections & Payment Calls
Track conversations around payment, agent conduct, objections raised by customers, and regulatory requirements.
Appointment Setting
Evaluate the appointments calls, the intent of the customer, objections and patterns that lead to a successful appointment booking.
Customer Retention
Detect frustration, intent to cancel, signals for churn and potential to increase customer retention.
Powerful AI Capabilities
Verbix integrates multiple large language models to construct reliable call profiles.
AI Call Transcription
Transform every VICIdial call into dependable, fully texted with speaker tag information output.
AI Call Summaries
After each customer interaction, select brief summaries are generated automatically.
Customer Sentiment Analysis
Know if customers have a positive, neutral, frustrated, or unsatisfied opinion in the current conversations.
Agent Performance Analytics
Monitor agent talking time, talk ratio, silence, interruptions, empathy, responsiveness and overall quality of the conversation.
Sales Conversation Intelligence
Capture buyer signals, objections, pricing conversations, mentions of competitors and next-step opportunities.
Keyword & Topic Detection
Monitor products, services, rivals, complaints, prices and custom keywords — automatically.
Compliance Monitoring
Identify missing disclosures, script strays, banned language and other compliance risks.
AI Quality Assurance
Automatically grade your calls based on your unique Quality Assurance criteria and flag calls that need supervisory attention.
AI Conversation Search
Browse thousands of conversations by keywords or by topics, sentiment, agents, summaries or even natural-language queries.
Multi-Language Analytics
Perform analysis on multi-lingual conversations that include an assortment of languages as well as regional accents.
CRM & API Integrations
Integrate AI-generated call insights, summaries, scores, and customer data with your current line of business solutions.
Flexible Enterprise-Grade Deployment
Deploy Verbix in your own environment, following your infrastructure and security policies.
Cloud Deployment
Rapid implementation with scalable infrastructure, automatic updates, and little IT management.
- Growing businesses
- Remote Workforces
- Organizations with Multiple Locations
Private Cloud
A dedicated environment for enterprises with higher security, privacy and compliance requirements.
- Healthcare
- Financial services
- Enterprise businesses
On-Premise Deployment
Retain your voice recordings, transcripts, and AI analytics in your own infrastructure for full control.
- Government
- Defense
- Large companies
- Industry regulations
Start Small. Scale When Ready.
Turn your VICIdial calls into insights with AI Call Analytics. Connect your VICIdial to monitor and scale your Call Intelligence as your business grows, track every interaction.
Connect Your VICIdial System
Integrate your VICIdial securely and start capturing call recordings and conversation data for analysis with the help of AI.
Review AI Call Insights
Access summary of calls provided by AI, with sentiment analysis, keywords, speakers identification and insights to take action from conversation.
Monitor Agent Performance
Monitor agent productivity through quality scores, talk-to-listen ratios, script adherence, compliance evaluation, and customer mood.
Automate CRM Integration
This way, call transcripts, call summaries and insights from AI can be synchronized with Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics or other CRM systems.
Optimize Every Customer Conversation
Apply AI-enabled analytics to sales conversion rates, customer support and the coaching of agents to compliance and call center performance overall.
For VICIdial Partners
Transform your VICIdial installations with AI call analytics that drive customers to enhance agent performance, increase sales effectiveness, and provide enhanced customer experiences.
- Add AI-powered call analytics to your VICIdial solution
- Generate recurring revenue with AI conversation intelligence
- Provide fully white-label AI analytics under your branding
- Rapid deployment for current VICIdial users
- Partner specific onboarding, technical support and enablement
Real Results, Real Impact
Organizations using AI-powered call analytics can target improvements such as:
70%
Faster
Quality Assurance Reviews
90%
Reduction
Manual Call Monitoring
35%
Improvement
Agent Productivity
25%
Increase
Customer Satisfaction
60%
Faster
Issue Resolution Time
100%
Coverage
Searchable Call Archive
Customer Success Stories
Trusted by Customer Service Teams Worldwide.
Find out why companies are enhancing quality control, customer satisfaction, and business process efficiency with Verbix AI.
Frequently Asked Questions
Yes. Verbix integrates with VICIdial platforms via call recordings, APIs, sftp and telephony infrastructure, and analyzes customer calls with AI.
Yes. You may transcribe, summarize, analyze sentiments, keywords, quality score, compliance, and get hazing insights reports on agent performance with recorded VICIdial conversations.
Yes. Verbix has been built to for scale to analyze billions of calls and to help enterprises get away from manually analyzing a tiny fraction of conversations.
Absolutely. Verbix can detect products interest, objections, competitor mentions, pricing talks, customer needs, and many other sales conversation indicators.
Yes. Evaluate talk-to-listen time, silence, interruptions, empathy, adherence to scripts, sentiment, conversation metrics and many other agent performance measures.
Yes. Powered by AI-technology, QA can assess the quality of conversations by applying specific scoring parameters and enable supervisors to point out calls that they should focus on.
Yes. Cloud, private cloud, and on-Premise installation options can be offered considering your security, compliance and your infrastructure.
Yes. Verbix provides multilingual transcription and AI conversation analytics over several languages and dialects.
Yes. Use keywords, topics, agents, sentiment, AI summaries, intent and more to search across calls.
Verbix delivers enterprise-scale security and flexible deployment options, built with a completely different approach to help you secure sensitive customer conversation data.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
