AI Call Analytics for Issabel Integration
AI-Driven Conversation Intelligence for Issabel PBX & Contact Center SolutionsMake every Issabel call a business intelligence play with the transcription powered by AI, sentiment analysis, automated call summaries, compliance monitoring and convergence analysis of Verbix AI.
Is This What Your Team Is Facing?
General Issues in Issabel Contact Centers
Manual Call Reviews Consume Valuable Time
Conducting quality assurance coaching and performance review (listening to recorded calls) is on hold, quality has them stalling.
No Visibility into Customer Experience
Call logs and recordings do not provide a complete view of whether a user is satisfied, what their intent was, or the quality of the conversation.
Compliance Monitoring Is Complex
When performed manually, monitoring script adherence and compliance risk may lead to risk being missed and quality varying.
Limited Agent Performance Insights
Without AI-driven analytics, it's difficult to monitor agent performance and identify opportunities for improvement.
Hidden Customer Issues
Duplicate complaints, objections and service challenges are frequently well hidden within thousands of tracked conversations.
Basic Reports Don't Drive Business Decisions
Traditional PBX reports lack the conversation intelligence necessary to improve the customer experience and the results of the business.
How Issabel Call Analytics Works with Verbix
Analytics based on AI in four easy steps
Connect Your Issabel System
Verbix tightly integrates with Issabel through the options of call recording, APIs, SIP-compliant recording solutions encrypts file transfer or warehousing in the cloud for voice data processing on an automated basis.
AI Transcribes Every Conversation
Every inbound and outbound call is automatically:
AI Generates Actionable Insights
Automatically Monitor All Your Conversations for:
Interactive Analytics Dashboard
Access your real-time dashboards with customer sentiment, call patterns, quality scores, agent performance, compliance, and business intelligence.
AI-Powered Issabel Call Analytics Dashboard
All the information you need to keep an eye on your audience's discussions.
Analyze Every Issabel Customer Conversation
Monitor internal and external support and collaboration channels all in one place.
Customer Support
Enhance customer experience by tracking common problems, complaints, and service patterns.
Sales Calls
Recognize signals of buying intent, objections, references to competitors, talks about prices, and chances of helping customers buy.
Technical Support
Detect and analyze frequent problems to increase first call fix rates with actionable intelligence.
Billing & Collections
Evaluate payment discussions to ensure professionalism, compliance and customer satisfaction.
Emergency & Critical Services
Prioritize crisis contacts, recognize escalation patterns and enhance response quality.
Internal Team Communication
Evaluate internal dialogues to enhance teamwork, training, and productivity.
Powerful AI Capabilities
Verbix combines several large language models to build robust call profiles.
AI Call Transcription
Enables seamless Issabel calls to be converted into high-quality transcripts for easier searching and sharing.
AI Call Summaries
Extract key points of conversations and potential actions from calls.
Customer Sentiment Analysis
Track your customer’s emotions and sentiments in real time during conversations.
Conversation Search
Instantly search for previous conversations by keywords, summaries, agents, customers, or call details.
Agent Performance Insights
Provide visibility into quality of communications and potential coaching opportunities for agents.
AI Playbooks
Automatically detect salient events in conversations and their outcomes.
CRM Integrations
Link AI-generated conversation insights to your CRM and business applications.
API Integration
Use API’s to integrate Verbix AI into your own applications and processes.
Custom Monitoring
Set the AI monitoring rules for your business needs and the requirements of your company.
Flexible, Enterprise-Grade Deployment
Export conversation insights to your CRM and business applications using REST APIs and webhooks.
Cloud Deployment
Get started in minutes with secure cloud infrastructure, automatic updates, and low maintenance.
- Expanding Companies
- Distributed Employees
- Multi-Site Organizations
Private Cloud
A cloud dedicated to security, scale, and compliance.
- Healthcare providers
- Financial institutions
- Large corporates and enterprises
On-Premise Deployment
Retain all customer interactions on your own servers so you have full control over your data and privacy.
- Government
- Defense
- Large companies
- Industry regulations
Start Small. Scale When Ready.
There's no need for a complicated rig to let AI-powered call intelligence rip. Connect your Issabel PBX, have calls transcribed in real time and expand as your company scales.
Connect Your Issabel PBX
Integrate your Issabel system and securely record calls for AI-powered insights.
Review AI Insights
Access AI-generated summaries for call, sentiment analysis, keywords spotting, speaker segmentation and conversation analytics.
Monitor Agent Performance
Monitor workforce productivity via quality of service scores, talk-time to listen-time ratios, compliance audits and customer satisfaction surveys.
Automate CRM Integration
Automatically sync call transcripts, summaries, and AI insights to CRM providers including Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, and more.
Improve Every Customer Interaction
Turn each interaction into insights you can act on, for sales, customer support, agent training, and compliance with AI-powered analytics.
For Issabel Partners
Enhance the value of your Issabel installations Configure your Issabel with AI-based call analytics allowing your customers to increase agent performance, enhance customer experiences, and unlock new revenue streams.
- Enable AI call analytics for your Issabel products and solutions
- Secure recurring revenue with AI conversation intelligence
- Apply your own branding to the AI analytics and transform it into a complete white-label solution
- Fast deployment for Issabel users
- Enablement, support, and onboarding tailored for each partner
Real Results, Real Impact
Watch how companies transform their call centers with Verbix + Issabel integration.
70%
Quality Assurance Reviews
90%
Manual Call Monitoring
35%
Agent Productivity
25%
Customer Satisfaction
60%
Issue Resolution Time
100%
Searchable Call Archive
Customer Success Stories
Find out how companies are reinventing their call centers and the conversations they have with customers using Verbix.
Frequently Asked Questions
Yes, Verbix allows real-time or post call analytics depending on the deployment architecture of the system in use.
Yes. Deployment options include cloud, private cloud, and 100% on-premises, ensuring the company can meet even the most stringent enterprise security, privacy, and data residency requirements.
Absolutely. Deployment options include cloud, private cloud, and 100% on-premises, ensuring the company can meet even the most stringent enterprise security, privacy, and data residency requirements.
Yes, Verbix allows the use of Transcrition & Analytics for multi-languages in different languages and dialects of a region.
Yes. You can search for any conversation using Keywords, AI-generated summaries, Speakers, Customer Sentiment, Intent and Call Metadata.
Yes. The same security that Verbix applies for protecting enterprise customer conversations and business data is used for the Optus consumer.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
