Privacy Policy
Introduction
This Privacy Policy explains how we handle the information collected when you visit verbix.ai and use our Service. It covers how we collect, protect, and share your data.
We use your information to provide and improve our Service. By using the Service, you agree to the practices described in this Policy. Any terms used here have the same meaning as in our Terms and Conditions unless stated otherwise.
Please note that information we collect and use on behalf of our customers is governed by this Policy. Data collected directly by our customers may be used differently, according to their own policies, and remains their property.
Your use of our Service is also governed by our Terms and Conditions. Together with this Privacy Policy, these form your agreement with us.
Definitions
SERVICE
Refers to the verbix.ai website.
PERSONAL DATA
Information about a living individual who can be identified either from that data alone or in combination with other information we have or are likely to obtain.
USAGE DATA
Information collected automatically, either generated through your use of the Service or from the Service’s infrastructure itself (for example, the length of time spent on a page).
COOKIES
Small files stored on your device (computer or mobile) that help enhance your experience with the Service.
DATA CONTROLLER
A natural or legal person that determines the purposes and methods of processing personal data. For this Privacy Policy, we act as the Data Controller of your data.
DATA PROCESSORS (OR SERVICE PROVIDERS)
Individuals or organizations that process data on behalf of the Data Controller.
DATA SUBJECT
Any living individual who is the subject of Personal Data.
THE USER
The individual who uses our Service.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information, such as:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Personal Data to send you newsletters, marketing or promotional materials, and other information that might interest you. You can opt out at any time by clicking the unsubscribe link.
Usage Data
We may also collect information that your browser sends whenever you visit our Service or access it through a mobile device.
Tracking Cookies Data
We use cookies and similar tracking technologies to monitor activity and enhance our Service.
Use of Data
Verbix.ai uses the collected data for purposes including but not limited to:
- To provide and maintain the Service
- To notify you about changes
- To allow participation in interactive features
- To provide customer support
- To gather analysis or valuable information
- To monitor Service usage
- To detect, prevent and address technical issues
- To enforce agreements, including billing and collection
- To provide account notices and subscription updates
- To provide offers, news, and promotions (unless opted out)
- For any other purpose with your consent
Retention of Data
- We keep Personal Data only as long as needed to meet our obligations, resolve disputes, and enforce agreements.
- Usage Data is stored for shorter periods, unless it’s required for security, improving our Service, or legal compliance.
- Call data, including transcriptions and analysis, is typically deleted six months after a subscription is canceled.
- Customer email addresses, names, and phone numbers may be retained for marketing purposes, and those customers may occasionally receive promotional emails from Verbix.ai.
Transfer of Data
Your information may be transferred to and stored on computers located outside your jurisdiction. By providing your data, you consent to this transfer, which will be carried out with appropriate security measures and in compliance with applicable laws.
Disclosure of Data
We may disclose information:
- To comply with law enforcement requests
- In business transactions (merger, acquisition, asset sale)
- With consent
- To include your company's logo on our website
Security of Data
We take commercially reasonable measures to protect your Personal Data, but please note that no method of transmission or storage is completely secure.
Your Data Protection Rights (GDPR & CalOPPA)
If you are in the EU/EEA, you have the right to access, correct, delete, restrict processing of, or object to the use of your Personal Data. You can also withdraw consent and request data portability.
California residents are protected under CalOPPA. They can browse our site anonymously, review this Privacy Policy, and update their personal information by contacting us.
Service Providers, Analytics & Remarketing
We may use third-party providers—such as Google Analytics, Segment.io, Flurry, Mixpanel, CI/CD tools (GitHub), and advertising platforms like Google Ads, Bing Ads, Twitter, and Facebook—to help with analytics, remarketing, and improving our Service.
Users can opt out of targeted advertising and tracking by following the instructions provided by each platform.
Payments
We use trusted third-party payment processors, such as PayPal/Braintree and Stripe. We do not store your payment details, and these processors comply with PCI-DSS security standards.
Links to Other Sites
Our Service may include links to third-party websites. We are not responsible for the privacy practices or policies of these sites.
Children's Privacy
Our Services are not intended for individuals under 18. If we discover that we have collected data from a minor without parental consent, we will delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page, along with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us: