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Workday Integration with Verbix.ai

Bring AI-powered call insights into HR, Recruiting, Finance & Employee Experience workflows.

Workday is a global leader in HR, talent management, finance, and workforce operations. But while it excels at managing data and processes, one thing Workday doesn’t automatically capture is the real conversations happening across interviews, HR helplines, performance reviews, finance discussions, and employee support calls.

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Workday Integration with Verbix.ai

Integration Overview

With the Verbix.ai + Workday every analyzed call can be:

MappedTo the correct Workday object — Employee, Candidate, Job Requisition, Worker History, HR Case, Support Request
Logged automaticallyAs an activity, note, or document attachment
EnrichedWith AI-generated Interview summaries, Call purpose & intent, Action items / next steps, Employee sentiment, Compliance indicators
AttachedWith full transcripts and secure recording links
Sent to Workday workflowsFor onboarding, case escalation, or HR follow-up

How It Works(Technical Flow)

Identify & Match

Verbix.ai matches each call to a Workday record using:

Candidate phone number or email

Employee phone extensions

IVR or HR support case IDs

ATS data (from Workday Recruiting)

Workday APIs or reports for record lookups

Every conversation is connected to the right person or HR case.

Transform & Enrich

Verbix.ai converts the conversation into structured, high-quality intelligence:

Interview assessment summary

Highlighted skills discussed

Candidate/employee sentiment

Performance feedback classification

Keywords, topics, and red flags

HR compliance indicators (e.g., disclosure, consent)

Perfect for HR, talent acquisition, compliance, and leadership teams.

Push to Workday

Using secure Workday REST APIs, Verbix.ai pushes:

Notes / Documents containing AI summaries and transcripts

Case updates for HR support teams

Candidate or employee attachments

Custom object updates (Workday Extend / custom reports)

Integration events for Workday Studio & EIB processes

Supports: Workday Human Capital Management (HCM), Recruiting, Employee Relations, Finance helpdesk, Workday Extend applications

Trigger HR & Finance Automations

Once call data is in Workday, powerful automation can begin:

Auto-create HR support follow-ups

Trigger corrective actions or case escalations

Initiate candidate's next steps (assessment, assignment, scheduling)

Start onboarding, HR tasks, or manager notifications

Add insights to performance cycles or talent reviews

Update finance cases for billing, payroll, or vendor issues

Verbix.ai becomes a real-time “conversation pipeline” feeding Workday workflows.

Key Features

Automatic HR/Recruiting Call Logging

Every call is automatically associated with a Worker, Candidate, Job Requisition, or HR Case.

AI-Generated Interview Summaries

Perfect for recruiters and hiring managers — no more manual note-taking.

Full Transcripts + Recordings

Complete documentation stored in Workday for compliance and HR audit trails.

Sentiment & Skill Insights

Track candidate enthusiasm, employee mood trends, and conversation tone.

Real-Time or Post-Call Insights

Choose instant streaming or detailed post-call analysis.

Custom Field Mapping

Map Verbix.ai outputs to Workday fields or custom objects (Workday Extend).

Real-Time or Post-Call Modes

Choose between: Scheduled sync, Real-time routing, Hybrid modes depending on workflow load.

Multi-Function Support

Supports HR, Recruiting, Finance, and Employee Experience operations.

Security & Compliance

Verbix.ai integrates with Workday using:

Secure REST APIs
OAuth 2.0 authentication
Least-privilege role access
End-to-end encryption
Full audit logs
GDPR, EEOC, SOC, HIPAA-compliant handling

Supports data residency and global enterprise governance requirements.

Business Benefits

Improve Recruiting Speed Interview summaries and candidate insights delivered instantly.
Better Employee Case Handling HR gets full context — reducing back-and-forth and resolving issues faster.
Higher Data Accuracy Zero manual note-taking → fewer errors and richer HR records.
Stronger Compliance Every call is documented with transcript + metadata for audit and dispute management.
Better People Insights Understand sentiment trends across employees, teams, or customer-facing staff.

Implementation Options

Standard Connector

Fast setup for HR, Recruiting, and Support Case management.

Custom Integration

For Workday Extend apps, custom workflows, or HR processes.

Real-Time Streaming

Stream call insights into Workday dashboards or analytics tools.

Bulk Backfill

Import historical calls into Workday for compliance or analytics needs.