Understand every conversationFeel every emotion
Verbix.ai captures tone, words, and context from voice and text to determine actionable sentiment insights. It helps in improving agent empathy, reduce churn, and work out root causes faster.
Easy Setup
Detects pitch, pace, stress and more.
Highly accurate transcription with punctuation.
Escalate high-risk calls automatically.
AI-driven feedback and micro-coaching.
Sentiment from Voice & Text
Tone & emotion detection — pitch, stress, pace, volume
Flawless speech-to-text with punctuation and speaker segmentation.
Text-level sentiment on words, phrases, and intents
Interaction-Level Analysis
Customer satisfaction/frustration/confusion detection
Agent sentiment & empathy detection (empathetic, defensive, neutral)
Turn-level timestamps to pinpoint exact moments of emotion
Insights & Metrics
Agent performance scoring — empathy, politeness, resolution
Root cause analysis mapped to topics (billing, wait time, product)
Real-time alerts & trend reports for CX teams
Case Study:
Healthcare Provider
A large healthcare provider implemented Verbix.ai to address billing confusion, long call times, and inconsistent agent empathy. Verbix.ai analyzed voice and text to surface the emotional state of patients and guide targeted interventions.
Results (90 days)
Outcome: Increased patient satisfaction, reduced billing complaint volume and faster issue resolution.