Intelligent AI based Keyword analysis with Insighs Keyword Analysis
Capture keyword from conversation for keyword analysis, highlight specific keyword positive/negative for further analysis
Easy Setup
Everything You Need for Keyword Intelligence
Comprehensive AI-powered tools to transform your customer conversations into actionable business insights.
Category Identification
Categorize keyword from conversations for automatic classification
Sentiment Analysis
Analyze call sentiment with Positive ,negative or neutral for keyword scoring.
Live Keyword Cloud
Dynamic visualization of trending keywords and topics from your customer conversations in real-time.
Custom Keyword Groups
Create tailored keyword groups like "Billing & Claims" with smart tracking and count monitoring.
Conversation Capture by Keyword
Extract selected keyword from full conversation for review and evidance.
Keyword Counting
Calcualte number keyword occurrence across recordings.
Trend Tracking Over Time
Highlight trends to action over a time.
Agent Performance Insights
Categorize keywords and link to agent and recording for script effectiveness.
Competitor & Product Mentions
Identify brand or competitor from conversation for actionable insights.
Compliance Keyword Alerts
Set notification for some sensitive phrases to ensure compliance adherence and quick action.
Custom Keyword Groups
Generate keyword based group like accounting, booking, cancellation, meeting etc..
Multi-Language Detection
Support for multiple languages with intelligent keyword detection and translation.
Contact Center Impact — CSAT Improvement
With Keyword Analysis to improve agent coaching, a financial services contact center reduced negative sentiment by 18% and improved CSAT drastically.
CSAT Improvement Metrics
ROI Achieved: 340% return on investment within 6 months of implementation
Hear From Our Customers
“Verbix.ai’s Keyword Analysis offer us transparency we never had before. evaluate keyword trends helped us reduce service gaps and improve scripts. Keyword sentiment tracking was a game changer.”