Coaching powered by AI enabled call analytics
Turn every conversation into a coaching opportunity. Verbix.ai analyzes 100% of interactions, highlights the moments that matter, and delivers targeted coaching that improves empathy, compliance and productivity.
Key Features
Comprehensive AI-powered tools to transform your customer conversations into actionable business insights.
Automated Call Analysis
Analyze 100% of interactions for sentiment, compliance, and behavior patterns.
Snippet Highlighting
Jump to exact moments that matter — empathy, compliance misses, escalations.
Personalized Recommendations
Tailored coaching tips, model scripts, and targeted training modules.
Real-Time Coaching
Live prompts and whisper coaching to guide agents during calls.
Progress Tracking
Scorecards, trends, and before/after comparisons for measurable growth.
Compliance Coaching
Detect missed disclosures and show correct script lines side-by-side.
How Coaching Improves Scores
Agents connect better by acknowledging concerns.
Reduce angry escalations and handovers.
Higher audit pass rates via flagged coaching.
Shorter resolution paths, less repetition.
Balanced improvements in AHT, FCR, and sentiment.
Infographic Flow
Call Analysis → Insights → Coaching → Improved Scores → Business Outcomes (Higher CSAT & Productivity)
Call Analysis
Insights
Coaching
Improved Scores
Business Outcomes
Client Testimonial
“With Verbix.ai’s Coaching feature, our supervisors finally had the insights they needed. By focusing on empathy and compliance, our agents improved their performance scores by over 20% in just three months. Customers are happier, and our team feels more confident on every call.”