AI Call Analytics for Asterisk Integration
Conversation Intelligence Powered by AI for High-Performance SIP InfrastructureTransform every Asterisk call into actionable Business Intelligence with AI-based transcription, Sentiment Analysis, Call Summaries and Performance Dashboards.
Is This What Your Team Is Facing?
Asterisk Call Centers Frequently Seen Problems
Difficult to Review Thousands of Calls
Manual call listening is a time suck for QA and supervisors that could be better used.
No Customer Sentiment Visibility
Feel what customers really feel on every interaction.
Missed Compliance Issues
When calls are not monitored and reviewed uniformly, serious non-compliance issues may remain undetected.
Limited Agent Performance Data
Supervisors do not have real time visibility into agent behavior, coaching moments, or areas where performance could be enhanced.
Inconsistent Customer Experience
Communication and support processes aren't standardized, so the quality of service customers experience is a bit of a lottery.
Lack of Actionable Reporting
Reports in the traditional sense are limited in scope and capabilities to the point that it is difficult to leverage trends and inform decisions with data.
How Asterisk Call Analytics Works with Verbix
From call capture to actionable insight in four easy steps — no agent retraining, no infrastructure upgrades, no interference with your existing Asterisk processes.
Connect Your Asterisk PBX
Verbix works out of the box with your Asterisk PBX whether by means of call recordings, APIs, SIP, FTP/SFTP or cloud storage.
AI Processes Every Conversation
Processing all incoming and outgoing calls automatically:
Generate AI Insights
At a very high level, our AI analyzes all conversations on:
Interactive Analytics Dashboard
Access visual dashboards that show trends, team performance, call quality, customer sentiment, and business of your call center.
AI-Powered Asterisk Call Analytics Dashboard
Turn all Asterisk traffic into actionable business intelligence with intelligent analytics, quality monitoring, compliance monitoring, and performance insights.
Analyze Every Asterisk Customer Conversation
Review all your internal, outbound, support, and collaborative channels on a single dashboard.
Customer Support
Measure the satisfaction level of customers and complaints, and the quality of resolutions.
Sales Calls
Assess the level of objections, buying signals, discussions on the price and the close stage.
Technical Support
Recognize frequent technology issues and increase first-call resolutions.
Billing & Collections
Listen in on payment calls and monitoring for compliance.
Emergency & Critical Calls
Prioritize emergency calls and consider if up escalation is possible.
Internal Communication
Analyze how well teams work together and share knowledge.
Powerful AI Capabilities
Verbix combines several large language models to generate high-fidelity call profiles.
AI Call Transcription
Very accurate audio to text conversion with speaker tags.
AI Call Summaries
Draft crisp call summaries with just a tap right after each conversation.
Sentiment Analysis
Follow the customer’s sentiment in every call.
Keyword Detection
Detect products, competitors, prices and even hot topics without any human supervision.
Compliance Monitoring
Detect required disclosures, potentially restricted language, and policy violations.
Agent Performance Analytics
Monitor the talk ratio, response rate, empathy, interruptions and conversation quality.
Multi-language Support
Analyze conversations in multiple languages and dialects
AI Search
Search thousands of conversations in natural language.
CRM & API Integration
Seamlessly integrate AI insights with your CRM and business applications.
Flexible, Enterprise-Grade Deployment
Meet security requirements, local privacy laws, or hardware requirements.
Cloud Deployment
Quick deployment with automatic upgrades and a secure cloud platform.
- Growing businesses
- Remote Workforces
- Organizations with Multiple Locations
Private Cloud
Dedicated cloud environment designed for security and compliance applications.
- Healthcare
- Financial services
- Enterprise businesses
On-Premise
Run everything in your own environment for ultimate control.
- Government
- Defense
- Large companies
- Industry regulations
Start Small. Scale When Ready.
Using AI doesn't mean waiting for a complicated take-off. Link Asterisk, monitor calls and scale with your business.
Connect Your Asterisk PBX
Easily Secure Your Asterisk Server and Capture Your Call Recordings Automatically.
Analyze Calls with AI
Get call summaries, sentiment, speaker separation, and conversation insights powered by AI.
Monitor Agent Performance
Monitor agent talk times, script compliance, customer sentiment and quality assurance scores.
Sync with Your CRM
Send call summaries and transcripts with pinpointer AI insights to Salesforce, HubSpot, Zoho CRM, and others.
Optimize Every Conversation
Enhance sales, customer support, compliance, and coaching with real-time insights and actionable reports.
For Asterisk Partners
Extend your Asterisk solution with AI call intelligence that enables your customers to increase sales, support and operational efficiency.
- Enable AI Call Analytics on your Asterisk deployments
- Develop new recurring revenue opportunities
- Brand the platform with your own branding
- Quick time to market for Asterisk customers in place
- Specialized onboarding, technical assistance, and partner training
Real Results, Real Impact
Watch how businesses are changing their call centers with the Verbix + Asterisk solution.
70%
Faster Quality Assurance Reviews
90%
Manual Call Monitoring Reduction
35%
Higher Agent Productivity
25%
Increased Customer Satisfaction
60%
Faster Issue Resolution
100%
Calls Archived And Searchable
Customer Success Stories
See how companies revolutionize their call centers and the conversations they have with customers using Verbix.
Frequently Asked Questions
Yes. Verbix is compatible with most current Asterisk setups and can communicate via recordings, the API, SIP, or by secure file transfer. It should be executed in the normal Asterisk environment.
Yes. Verbix provides near real-time, as well as post-call transcription workflows, based on your method of deployment and integration.
Yes. There are cloud-base, private cloud and on-premise deployment options.
Yes. Multilingual transcription and analytics Verbix is able to convert words in multiple languages and accents.
Yes. You can search every conversation either by keyword, the speaker, the sentiment or by summaries generated by the AI.
Yes. Sensitive call data is protected by enterprise-grade encryption, role- based access control (RBAC), and secure deployment models.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
