AI Transcription
Verbix.ai
Transcribe recordings into readable text in supported languages. It includes an audio playback feature that highlights the corresponding text in real time as the audio plays. Additionally, users can search for specific content within the transcribed text.
Integration Dashboard
Verbix.ai - Support Multiple Languages
Top world languages supported out of the box plus custom models:
Key Capabilities
Language Detection
Speaker Diarization
Timestamped Transcripts
Click-to-Jump Playback
Keyword Search
API & Webhook Integration
Industries We Serve
Experience by teams and businesses across industry verticals
Contact Centers
Healthcare
Finance
Retail
SaaS Support
Highlighted Features
Speaker Diarization
Differentiate agents and clients from entire call conversation and tag respected speaker either agent or customer.
Downloadable Transcripts
Download transcripts in TXT,CSV , or PDF with caller labels and timestamps for compliance and training.
Timestamp-linked Playback
Click on any converted text line to play audio to that specific line important for QA and coaching.
Advanced Search
Search for specific keywords or sentence to jump to specific text with timestamps.
AI Enabled Quality Scores
Ai enabled call analytics enable coaching and quality improvements
Client Testimonial
"Verbix.ai Improved overal contact center productivity we couldn't experience before. CSAT improved by 15% and coaching helps agents to perform well."
— Ritu Malik, Head of Right Side Contact center
Contact center with 200+ AgentsFAQ – AI Transcription by Verbix.ai
Verbix.ai’s AI transcription automatically converts voice recordings and live calls into accurate, readable text. It supports multiple languages and is optimized for clarity, speaker identification, and contextual accuracy — forming the foundation for deeper AI-driven call analytics.
AI transcription allows every customer conversation to be analyzed in depth. Once calls are transcribed, Verbix.ai’s analytics engine identifies key insights such as customer sentiment, intent, frequently discussed topics, and agent performance trends — empowering teams to make data-driven decisions.
Verbix.ai supports major global and regional languages, including but not limited to: English, Spanish, French, German, Arabic, Hindi, Mandarin Chinese, Japanese, Korean, Portuguese, and Russian.
It can also handle code-mixed conversations (e.g., English + regional language) and adapt to various accents for improved accuracy.
Yes. Verbix.ai can display transcriptions in both native script and phonetic (romanized) text for selected languages.
This feature helps users who don’t read the native script to still understand pronunciation and meaning — especially useful for multilingual teams or training use cases.
Verbix.ai’s transcription engine achieves 90–95% accuracy under typical conditions. Accuracy can vary based on factors like audio quality, accent, and background noise. Continuous learning and feedback integration help improve performance over time.
Yes. Verbix.ai provides timestamp-based highlighting that syncs text with audio playback. You can also search specific words, phrases, or topics within transcripts, making it easy to review important sections of any call.