AI Call Analytics for 3CX Integration
Unlock AI-powered conversation intelligence for your existing 3CX phone system.Analyze 100% of calls, improve agent performance, ensure compliance and deliver better customer experiences — without replacing 3CX.
Is This What Your Team Is Facing?
Without automated call analytics, operations teams run blind, leading to compliance slippage and lost revenue.
Managers review only a small sample of all calls.
Agents forget to update CRM notes.
Customer complaints discovered too late.
Quality assurance takes hours every week.
Compliance issues go unnoticed.
No visibility into why deals are lost or fail.
Limited insight into customer sentiment.
How 3CX Call Analytics Works with Verbix
From call capture to actionable insight in four seamless steps — no agent retraining, no infrastructure overhaul, no disruption to your existing 3CX workflows.
Calls Continue Through Your 3CX System
Nothing changes for your agents or customers. Calls flow through your existing 3CX environment uninterrupted.
Verbix.ai Imports Call Recordings
Verbix.ai securely imports call recordings automatically from EC2, S3, your local server, or any other storage location.
AI Analyzes Every Conversation
Transcript, summary, sentiment, compliance, keywords, and agent score — all automated.
Managers Get Actionable Dashboards
Instant insights, alerts, and reports to make better, faster business decisions.
AI-Powered 3CX Call Analytics Dashboard
Transform every 3CX call into actionable business intelligence with AI-powered analytics, quality monitoring, compliance tracking, and performance insights.
Analyze Every 3CX Customer Conversation
Audit all internal, outbound, support, and collaborative channels on a single dashboard.
Customer Support
Improve service quality and CSAT
Sales Calls
Identify opportunities and win more deals
Internal Helpdesk
Improve response and resolution time
Intercom & Emergency Calls
Parking, security, utility & emergency desks
Technical Support
Improve first-call resolution
Agent to Agent
Coaching and internal collaboration
Powerful AI Capabilities
Verbix integrates multiple large language models to construct reliable call profiles.
AI Call Summaries
Short, structured outlines of calls
Full Call Transcription
Accurate time-stamped text
Sentiment Analysis
Speaker tone and customer emotion
Performance Scorecards
Automated grading based on criteria
Keyword & Topic Detection
Flag product tags or competition
Smart Tagging
Categorize calls dynamically
Coaching Plans
Identify areas for improvement
PII Masking
Redact card details and SSNs
CRM & API Integration
Push call insights everywhere
Compliance Monitoring
Flag script violations and check regulatory disclosures
Flexible, Enterprise-Grade Deployment
Match security requirements, local privacy mandates, or hardware specifications.
SaaS Cloud
Deploy instantly on our secure, highly available cloud platform with zero infrastructure to manage.
- Fully managed upgrades
- Instant scalability
- 24/7 global support
- HIPAA/GDPR compliant storage
Private Cloud
Maintain complete control of your data by deploying Verbix in your own AWS, Azure, or GCP environment.
- Use your own encryption keys
- VPC isolation options
- Custom backup policies
- Cross-region synchronization
On-Premise
For strict security mandates. Keep call logs, transcriptions, and audio files inside local firewalls.
- Air-gapped operation
- Direct local DB mapping
- Offline license options
- Hardware acceleration ready
Start Small. Scale When Ready.
You don't need a site-wide commitment to see value. Run a zero-risk pilot.
Upload Test Recordings
Share a small folder of sample call recordings.
Review AI Insights
Examine accuracy, tag mapping, and performance grades.
Connect to 3CX Store
Activate secure background directory sync.
Automate CRM Mapping
Map output fields to HubSpot, Salesforce, Zoho, etc.
Continuous Analysis
Analyze every conversation automatically for compliance, QA, and sales.
For 3CX Partners
Add value to your cloud communication portfolios by offering turnkey conversation intelligence solutions to your clients.
- Add AI-powered analytics to your 3CX offering
- Generate additional recurring revenue
- White-label options available
- Quick deployment with existing customers
- Dedicated partner support & enablement
Real Results, Real Impact
See how businesses transform their call operations with Verbix + 3CX integration
100%
Calls Analyzed
80%
Reduced QA Review Time
3X
Faster Agent Coaching
Higher
Customer Satisfaction
Better
Compliance Visibility
Lower
Operational Costs
Customer Success Stories
Discover how businesses transform their call operations and customer conversations with Verbix.
Frequently Asked Questions
No. Verbix.ai works alongside your existing 3CX setup. There's no need to change your phone system, workflows, or infrastructure. We simply import the call recordings that 3CX already produces.
Yes. Verbix.ai can analyze any call recording from your 3CX system, including internal extension-to-extension calls, external inbound, and outbound calls.
Your recordings and data can be stored in our secure cloud, your private cloud (AWS, Azure, GCP), or on-premise — depending on your deployment preference and compliance requirements.
Yes. Verbix.ai supports multi-language AI transcription and analysis, allowing you to analyze calls in multiple languages across your global operations.
Absolutely. We use AES-256 encryption at rest, TLS in transit, role-based access controls, PII masking, and full audit logging. We are GDPR, HIPAA, TCPA, and CCPA aligned.
Yes! We offer a free Proof of Concept (POC) where you can share a few test call recordings and review the AI-generated insights with your team before committing.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
