AI Call Analytics for FreeSWITCH Integration
AI-Powered Speech Analytics for Open-Source Communication PlatformsTag every FreeSWITCH call and get AI-powered conversation intelligence on that call. With Verbix AI, transcribe, summarize, sentiment analyze, compliance monitor and agent performance optimize.
Is This What Your Team Is Facing?
Everyday Challenges FreeSWITCH Teams Struggle with
Manual Call Reviews Take Too Long
When QA teams must listen to hundreds of recorded calls, productivity dips and coaching gets delayed.
Limited Visibility into Customer Experience
Conventional CDR are void of the tone, intent and quality of the conversation with the customer.
Compliance Monitoring Is Difficult
Manual review of calls can lead to you missing out on policy breaches and required disclosures.
Agent Performance Is Hard to Measure
In the absence of AI analytics, it takes a long time to identify coaching opportunities.
Customer Issues Go Undetected
Repeated grumblings and cyclic problems are buried at times within the dialogue.
Lack of Actionable Reporting
Go beyond simple call records with business insights and dashboards powered by AI.
How FreeSWITCH Call Analytics Works with Verbix
Intelligent Analytics in Four Simple Steps
Connect to the FreeSWITCH Platform
Verbix easily and securely integrates with FreeSWITCH over SIP, Event Socket (ESL), APIs or recorded call uploads to capture voice data.
AI Transcribes Every Conversation
Every incoming and outgoing call is automatically :
AI Analyzes Every Call
Generate insights including:
Interactive Analytics Dashboard
Live access to real-time information on call trends, agent productivity, client services performance, and business metrics.
AI-Powered FreeSWITCH Call Analytics Dashboard
Full Visibility in Every Conversation
Analyze Every FreeSWITCH Customer Conversation
Monitor all internal, external, help and partner channels from a single dashboard.
Customer Support
Improve resolution quality and customer satisfaction with AI-driven conversation insights.
Sales Calls
Name the objections, the intent to buy, the pricing conversations and the lost sale.
Technical Support
Detect recurring issues and shorten mean time to resolution.
Billing & Collections
Monitor your payment interactions, compliance with regulations, and customer participation.
Emergency & Critical Support
Give priority to emergency calls and detect triggering patterns on the spot.
Internal Team Communication
Improve team collaboration and efficiency through AI conversation analytics.
Powerful AI Capabilities
Enable better team collaboration and productivity with AI conversation insights.
AI Speech-to-Text Transcription
Make every FreeSWITCH call into a frankly transcribed, searchable text.
AI Call Summaries
Summarize every call automatically!
Sentiment Analysis
Discover how your customers feel and if they are happy or frustrated with just one click.
Keyword & Topic Detection
Track your products, competitors, complaints, prices and any custom keywords you like.
Compliance Monitoring
Monitor script adherence and breaches of compliance.
Agent Performance Analytics
Talk time, silence, interruptions, empathy and conversational quality can all be quantified.
Multi-Language Support
Analyze conversations in diverse languages and dialects.
AI-Powered Search
Use keywords, sentiment, agent names, or AI-generated summaries to search all your conversations.
CRM & API Integrations
Export the insights from your conversations into your CRM and business applications.
Flexible, Enterprise-Grade Deployment
Use Verbix to its fullest extent for your business.
Cloud
Fast and simple with auto-updates and minimal infrastructure.
- Growing businesses
- Remote Workforces
- Organizations with Multiple Locations
Private Cloud
Enhanced security in a private cloud environment.
- Healthcare
- Financial services
- Enterprise businesses
On-Premise
Hold on to all the voice data in your own network for maximum control and compliance.
- Government
- Defense
- Large companies
- Industry regulations
Start Small. Scale When Ready.
You don’t have to have complicated set-up to reap the benefits of AI-driven call intelligence. Link your FreeSWITCH PBX, track conversations and expand fearlessly.
Connect Your FreeSWITCH Server
Securely connect your FreeSWITCH server and your call recordings will be automatically synchronized for AI analysis.
Review AI Insights
Generate call summaries, sentiment analysis, keyword spotting, speaker identification and conversation intelligence.
Measure Agent Performance
Monitor agent performance with QA scores, talk-listen ratios, compliance monitoring, and customer sentiment.
Automate CRM Sync
Automatically send transcripts, summaries, and AI insights to business apps like Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, and more.
Continuous Conversation Intelligence
Keep track of every customer engagement to drive smarter sales, better customer support, agent coaching, and operational efficiency.
For FreeSWITCH Partners
Enhance your FreeSWITCH deployments with (AI) call analytics for actionable insights, improved customer experiences, and new revenue opportunities.
- Add AI-powered call analytics to your FreeSWITCH solutions
- Turn conversations into recurring revenue with AI intelligence
- Provide white-label AI analytics with your own brand
- Rapid roll-out for existing FreeSWITCH users
- Get dedicated partner onboarding, technical support, and enablement.
Real Results, Real Impact
Usually organizations running Verbix will find the following:
70%
Faster
QA Review Time
90%
Reduction
Manual Call Monitoring
35%
Improvement
Agent Productivity
25%
Increase
Customer Satisfaction
60%
Faster
Issue Resolution
100%
Coverage
Searchable Conversations
Customer Success Stories
The customer service trusted worldwide.
Discover why companies are improving quality control, customer satisfaction and business process efficiency with Verbix AI.
Frequently Asked Questions
Yes. Depending on your deployment needs, you can connect Verbix and FreeSWITCH using the APIs, SIP connectivity, Event Socket (ESL), and even call recording ingestion.
Yes. Verbix enables near real time and post call transcribe flow according to your integration and infrastructure.
Absolutely. Cloud, private cloud, and fully on premise deployment options — you choose, on your security and compliance terms.
Yes. Verbix provides multilingual transcription and AI analytics in a plethora of languages and regional dialects.
Yes. You can search since every conversation is indexed and searchable by keyword, AI-generated summary, sentiment, speaker, topic, or call metadata.
Yes.To ensure the security of customer information, Verbix uses enterprise-grade encryption and role-based access control and offers various deployment models.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
